Category: User Support

Recent Influx of Spam and Phishing Emails

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On January 26, 2022, the IT division was made aware of multiple spam and phishing attacks aimed at our University community. These attacks were sent from compromised user accounts at our university resulting in these emails to seem more legitimate. IT provides multiple pages on our website offering common phishing tactics and ways to stay…Continue Reading Recent Influx of Spam and Phishing Emails

New Features Coming to Multi-Function Printers Soon

The Division of Information Technology is happy to announce two new features coming soon to all campus multi-function printers (MFPs). The first feature includes improved reliability for Swipe ID cards, allowing for cards to automatically be associated to your SHU account upon creation. The second feature involves new scanning features on the MFPs, allowing for…Continue Reading New Features Coming to Multi-Function Printers Soon

SHU CampusPress Planned Maintenance October 15

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The Siena Heights CampusPress network will be undergoing planned maintenance on October 15 from 1pm – 5pm. The downtime should not last more than 4 hours. This maintenance will result in a change to how website editors and administrators will log in to their websites. Information on these changes will be included further below. Websites…Continue Reading SHU CampusPress Planned Maintenance October 15

Printing with SHU-Print On-Campus!

Siena Heights uses a virtual printing queue known as SHU-Print. Using SHU-Print, you can print to almost any printer located on the Adrian campus! All university computers in classrooms, public labs, and staff/faculty computers are automatically set up with SHU-Print as the default printer. How does it work? SHU-Print will hold any document printed to…Continue Reading Printing with SHU-Print On-Campus!

Printing Upgrades Coming August 10

The division of Information Technology is announcing planned maintenance to campus printers and print software starting August 10, 2021. This upgrade will require a few hours of downtime and will include updates to the printing software on all PCs, along with the software of all MFPs on campus. This update will introduce improvements and stability…Continue Reading Printing Upgrades Coming August 10

CommonFiles & ClassFiles Upcoming Discontinuation


The Information Technology Division announces the discontinuation of the CommonFiles (J: Drive) and Class Files (W: Drive) effective September 1, 2021. As SHU continues to use Microsoft products such as OneDrive, SharePoint, other Office 365 applications, and Canvas for course materials the need for local drives on our network has diminished. We recommend anyone storing…Continue Reading CommonFiles & ClassFiles Upcoming Discontinuation

Siena Heights Introduces New Password/Passphrase Requirements

To reduce the chance that Siena login accounts will be compromised, Information Technology is implementing a recommendation of its security consultants to move all Siena login accounts to make use of Pass Phrases instead of Passwords….Continue Reading Siena Heights Introduces New Password/Passphrase Requirements

Improvements to anti-phishing measures

The Department of IT Services has rolled out a few changes to email filtering in the last few weeks. These changes focus on improving anti-phishing measures by quarantining potential phishing emails before they reach your inbox. Since this was implemented, 5 of 7 phishing attacks were successfully blocked, with the filter being modified after the…Continue Reading Improvements to anti-phishing measures

Troubleshooting A Library Database Connection

This article is out of date. For an updated version, please visit the page Accessing Academic Databases. Trying to connect to one of the library databases off-campus? Experiencing issues with the links or having pages not load? This post will review common troubleshooting tips to get you connected. Try the steps below to troubleshoot potential…Continue Reading Troubleshooting A Library Database Connection