Division of Information Technology – IT-related information provided by the Division of Information Technology.

The SHU-PPSK network has been retired. Please connect to SHU_Saints instead. You can login to the SHU_Saints wireless network with your Siena Heights username and password.

Siena Heights University
Information Technology Resources

Student Resources

New Student Information & IT Help

As a new student, here are a few tech-related things that will help get you started.

Technology Training & Assistance

This area is designed with the computer training needs of faculty, staff, and students in mind.

Accessing your Siena Heights University email

Students, faculty, and staff can access email through their Siena Heights account on Office.com or through the Outlook application.

Setup Account Recovery for Your Account

Once you have successfully added security information to your account, you will be able to reset your password if you forget or get locked out.

New hardware upgrades coming soon!April 26, 2023
New upgrades IT is excited to announce an upcoming hardware upgrade of Ledwidge coming this summer 2023. This upgrade is part of IT’s continual commitment…Continue Reading New hardware upgrades coming soon!
Introducing Multi-factor authentication (MFA)October 3, 2022
Beginning this mid-October 2022, Siena Heights IT will rollout MFA authentication to all faculty, staff, and students. This decision, made by upper administration at the…Continue Reading Introducing Multi-factor authentication (MFA)
Recent Influx of Spam and Phishing EmailsAugust 30, 2022
The IT division was made aware of multiple spam and phishing attacks aimed at our University community. These attacks were sent from compromised user accounts…Continue Reading Recent Influx of Spam and Phishing Emails
Authentication Changes to MySiena and CanvasAugust 29, 2022
Siena Heights University now utilizes Microsoft’s Online Active Directory to authenticate logins to MySiena and Canvas. This login process is the same that has been…Continue Reading Authentication Changes to MySiena and Canvas

Information Technology Vision Statement

Against the backdrop of Siena Heights University’s vision and mission, with a focus on students’ full development, we will be a leader in enabling the university communities to fulfill their professional responsibilities and educational needs and goals. To these ends, we will foster the understanding and effective use of computing and communication technologies and associated services. We will continue to research and experiment with innovative technologies while maintaining consistent and professional support for current services.

Useful Links & Information

Canvas Support Information

For Students: 1-877-703-3906
For Faculty: 1-833-261-5314

DoIT Contact Information

Hours: 8am – 5pm weekdays
Phone: 517 264 7655
Email: helpdesk@sienaheights.edu

To submit an issue outside of open hours, please fill out a help desk ticket form available at our Help Desk Portal.