Email and Scanning Connectivity Issues 1/20-1/21


Email and scanning features should be back online as of 3:21pm 1/21/2022!

The Division of Information Technology is aware of intermittent issues for some individuals involving email and scanning to email via the Adrian Campus printers. While we are working to resolve these issues for those affected, we have outlined the affected services and workarounds for the time being.


Problem: Some select users will not be able to access their email inbox while we are working to resolve connectivity issues. If you have previously been able to access your email inbox through or Microsoft Outlook, you should not be affected. Certain individuals that accessed emails through (not or will be affected.

Workaround: We recommend using alternative communication channels to contact individuals affected. Microsoft Teams and Canvas Inbox/course are two alternative platforms that we can recommend at this time. Most emails that are being sent to those affected will be delayed until issues are resolved.

Scan to Email

Problem: Device functions, such as scan to email, or anything else involving the printer communicating via email, will not work.

Solution: Use an MFP that features the newer version of Scan to Email, which you can learn about here (and here from the original announcement) under the “Scanning to Yourself” and “Scanning Features” sections. If an MFP you use does not feature the new scan options, we recommend trying another MFP or waiting until the overall issues are resolved.

Other Workarounds: With the new scan features, you can also send documents directly to your OneDrive cloud storage. If you simply need to make copies or print a virtual document, try printing to “Print to PDF” to make a copy.

We will update this article when the issues mentioned above are resolved.